If you are dissatisfied with your purchase for any reason, you may return the item(s) for an exchange or refund within 30 days of the receipt of your product(s). Please be advised that prior authorization is required on all returns. Any returns sent to us without return authorization cannot be accepted. Return acceptance is at the sole discretion of Skin Dimensions Online. When returning item(s), you must include all parts, pieces and printed materials in order to be eligible for a refund.
Shipping fees are only eligible for refund when the original items were either shipped incorrectly by Skin Dimensions Online or damaged. All other shipping fees are nonrefundable.
**Return Policy for Zeno devices**
Your Zeno is warranted by its manufacturer Tyrell, Inc. to be free from defect in material and workmanship for a period of one year under normal use after its original purchase date. This warranty extends only to the original retail purchaser and only when purchased from an authorized Zeno retailer. If the product should become defective within the warranty period, contact Tyrell, Inc. Customer Service at (888) 469-9366 for repair or replacement. Tyrell reserves the right to replace a defective product with the most comparable product currently available.
This warranty does not cover products damaged by the following:
- Accident, misuse, abuse or alteration
- Servicing by unauthorized persons
- Use with unauthorized accessories
- Connecting to incorrect current and voltage
- Any other conditions beyond our control
RETURN MERCHANDISE AUTHORIZATION
To return a product at SkinDimiensionsOnline.com, you'll need to request a Return Merchandise Authorization (RMA) number by contacting Customer Service:
By phone: 877-883-7363
By e-mail: customerservice@skindimensionsonline.com
We'll need the following information to authorize your return: