FAQ

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Answers to our most commonly asked questions below:


Can I purchase a Skin Dimensions gift card online?

Yes, to purchase a Skin Dimensions Spa gift card online, please click here.

Can I make a purchase online with a Skin Dimensions gift card?

If you would like to check out with a Skin Dimensions gift card, please call 877.883.7363 toll-free during our business hours (Mon-Fri, 8-5).

Why isn't my promotional / discount code not working?

Discount codes are subject to product, date, and purchase requirements. If you are experiencing an error with a promotional code, please refer back to where you received the code to check for exclusions, requirements or expiration dates. Offers may be canceled or modified at any time. Please note that promo codes on third-party sites are often invalid. For additional questions, please contact us.

Can I use a discount code to purchase a kit?

Because we extend already deeply discounted pricing for our kits, they do not qualify for additional discounts or coupon codes.

What happens if I cancel my product subscription?

If you cancel your product subscription before your product ships, your order will be cancelled.

How do Subscriptions Work?

We offer continuous subscriptions on selected products for as long as the product is available. Subscribers are able to select from a set of delivery intervals. Billing occurs at the selected interval to the credit card provided at checkout. Cancellations must occur before the end of billing term to avoid charges for an additional billing term. Subscriptions can be managed or cancelled online before the end of the billing term at http://www.skindimensionsonline.com/subscriptions. PayPal payments are not accepted for subscription purchases. Orders placed using PayPal payment will be cancelled. Skin Dimensions Online reserves the right to discontinue any product at any time.

 I am trying to register and it says that my email address is already in use. Why?

If you receive a message saying that your email address is already in use, that means we have a customer account for you in our system already.

If you don't remember your password, please click here to reset your password. An email will be sent to your address containing a link to verify your email and create a new password. If you don't see the verification email, please check your "junk email" folder.

If you are having issues resetting your password, email us at contact us for assistance.

I forgot my password, how do I log in?

If you've forgotten your password, please click the "Forgot your password?" link below the sign-in form. You will be asked for your address and you will be sent an email containing a link to verify your email. If you don't see the verification email, please check your "junk email" folder.

If you are still having issues resetting your password, email us at contact us for assistance.

What are the ingredients for __________?

To view the ingredients for any product, please visit the product page and click the drop down link under the Product Description labeled "Ingredients". For Ingredients Definitions, please click here.